Senior Business Process Manager - ServiceNow CMDB

Company: U.S. Bank
Location: Carson City
Posted on: September 23, 2022

Job Description:

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, were one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Job DescriptionU.S. Bank is seeking a skilled Business Process Manager with strong project management and analysis experience to contribute toward the success of our technology initiatives.What you will doThe CMDB Data Analyst should have a strong background in ServiceNow and the ServiceNow CMDB. The CMDB Data Analyst will provide process recommendations, governance for the CMDB, and help automate the Configuration Management process in the enterprise. The CMDB Data Analyst will collaborate with Cloud technology teams to build and maintain Cloud CI Class data models and define standards for relationship and service mapping.Daily work includes -

• Performing operational activities as defined by Configuration Management policies and procedures
• Engaging with strategic projects to ensure the CMDB delivers required functionality
• Collecting and reporting on metrics as required
• Identifying and reporting on CMDB noncompliance situations
• Performing CMDB audits as directed
• Identifying service improvement opportunities
• Import and configure transform maps as required
• Participate in Agile ceremonies on product teamBasic Qualifications
  • Bachelor's degree or equivalent work experience
  • ITIL Service Management Foundation Certification
  • At least 10 years experience within a total information technology (IT) environment.
  • At least 3 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects.
  • At least 3 years experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications.Experience Should Include
    • At least 2 years experience working with ServiceNow, ServiceNow CMDB
    • At least 2 years experience in IT Service Management
    • At least 6 years experience within a total Information Technology (IT) environment.
    • Fundamental knowledge of Cloud Technology (AWS, Azure, GCP)
    • Knowledge of IT standards, procedures, policiesPreferred Skills/Experience
      • Knowledgeable in Common Service Data Model preferred#LI-REMOTEIf theres anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .Benefits:Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .EEO is the LawApplicants can learn more about the companys status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $108,545.00 - $127,700.00 - $140,470.00Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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