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Operations Manager, Reno Fulfillment Center

Company: Grove Collaborative
Location: Reno
Posted on: June 25, 2022

Job Description:

We are currently seeking an Operations Manager for our Reno Fulfillment Center.
Reporting to the General Manager (Director of Fulfillment), the Operations Manager is a key hands-on leader, responsible for managing the employees and operations for the shift. This includes interviewing talent, training new hires, coaching Supervisors, Leads and team members on production goals, operation efficiencies, safety and quality. The Operations Manager is critical to the success of Grove. We are evolving & changing every day and our leaders are driven to meet goals and are passionate about delighting our customers!Your Responsibilities

  • Manage the FC team of Operations Supervisors and Team Leaders who train, motivate, coach approximately 150 FC associates to drive performance in all order processing, picking, packing, forklift drivers, outbound shipping, and safety.
  • Provide timely feedback to associates, emphasizing what is important and how to do it.
  • Partner with the Human Resources and Recruiting teams to recruit, on-board, train and develop associates. Evaluate employee turnover and work together to build solutions.
  • Communicate goals in a timely manner to ensure all employees at the fulfillment center clearly understand objectives to execute. Ensure associates receive appropriate feedback on performance.
  • Drive operational goals for productivity, safety, quality, and costs.
  • Seek continuous improvement while growing and expanding capabilities within the FC.
  • Accountable for safety and continuous improvement.
  • Champion a "customer-first" attitude with reinforcement, rewards, and employee engagement practices.
  • Partner with other Operations Manager and the GM to evaluate labor planning based on forecast and current staffing levels.
  • Celebrate successes and acknowledge failures with specific solutions for improvement.#GroveIND
    About You:
    • The ideal candidate will have at least 7 years of supply chain leadership experience in fulfillment center, eCommerce or a similar environment with at least 200 employees. At least 3 years of experience in an Operations Manager role is preferred
    • Ability to review and drive operations metrics Superior communication skills to build relationships and deliver honest feedback.
    • Ability to break down complex strategies into easily understood concepts.
    • Solid knowledge of analytic tools such as Excel and Looker are very helpful.
    • Previous experience in an automated e-commerce operation using WMS.
    • Experience in recruiting talent, coaching teams, and leading operations innovation.
    • You are comfortable with being an active and visible leader who spends time on the warehouse floor, allowing for first-hand knowledge of how things work.
    • You are decisive and can quickly adapt to changes in data to easily pivot to drive results using that data. We move quickly and rely on being nimble as our business grows!
    • You are organized and have strong attention to detail and have excellent follow-up
    • You are extremely customer and employee-centric and can manage ambiguity to balance short-term needs with big picture vision for the futureWhat's in it for you?
      • Competitive compensation and benefits - medical, vision, dental
      • Equity - shared success is core to our mission Flexible Paid Time Off - we care most about results
      • Free VIP membership and 25% employee discount
      • Working for a company that believes that a small group of people can change the world for the better by creating products and funds initiatives that help the planet!About Grove Collaborative:Launched in 2016 as a Certified B Corp, Grove Collaborative creates innovative natural products and offers a curated selection of healthy home essentials like cleaning supplies and personal care products. With a flexible, monthly delivery model and access to knowledgeable Grove Guides, Grove's platform makes it easy for people to switch to healthier, more sustainable routines. Every item Grove offers, both from their flagship Grove Co. brand and from exceptional third-party brands, has been thoroughly vetted against strict standards for sustainability, efficacy and supply chain practices. On a mission to move Beyond Plastic, Grove is the first plastic neutral retailer in the world and is committed to becoming 100% plastic-free by 2025. For more information, visit
        We are remaking the future of consumer goods and want you to join us.
        Let's do this
        We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come join the community at Grove. It's a heck of a lot of fun, and we'd love to tell you more about it.
        If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

Keywords: Grove Collaborative, Reno , Operations Manager, Reno Fulfillment Center, Executive , Reno, Nevada

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