Front Desk Agent - Property Management - Full & Part Time - Year Round
Company: Vail Mountain
Location: Tahoe City
Posted on: June 25, 2022
Job Description:
With diverse tree-lined mountain trails, a world-class terrain
park and a vibrant village, Northstar is the perfect setting for
families and snow sports enthusiasts alike. Nestled in the Sierra
Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a
few hours from Napa and San Francisco, its easy to explore
everything Northern California has to offer. Join the Northstar
team and learn why Truckee, CA has been voted one of the Top 25 Ski
Towns in the World.
As of Nov. 15, 2021, Vail Resorts will be requiring all employees
across North America to be vaccinated for COVID-19The Front Desk
Agent is responsible for maintaining the Brand Standards of Guest
Service during check in and check out. This position will follow
all front desk procedures to ensure a professional and genuine
guest experience. This person will possess outstanding customer
service, interpersonal and presentation skills in order to assist
and resolve guest issues and complaints.Responsibilities include
(but are not limited to):
- Welcomes guests in a warm, friendly, prompt, and professional
manner
- Register guests, issue room keys, provide information, process
payment for stay, and close out guest accounts at time of check
out
- Up-sell rooms when possible to maximize lodging revenue
- Follow proper cash handling procedures outlined in the bank
contract and training manual
- Distribute mail/messages/faxes to guests and employees and
handle shipping arrangements for guest packages
- Assist at other front desks, internal and external departments
as necessary
- Handle confidential and guest information with the highest
degree of integrity
- Ensure the area is maintained in an organized manner and kept
cleanevery shift. (i.e. entrance, lobby, front desk, back office,
storage closets)
- Complete all administrative paperwork in a timely and accurate
manner
- At the discretion of the Front Desk Manager, Assistant Front
Desk Manager and Front Desk Lead, help train new team members
- Responsible for ensuring that all resort guests have the
highest quality guest service experience possible by adhering to
the brand standards while maintaining a profitable department.
- Utilize all guest profiles to personalize the guest experience
and provide preferences on accommodations and services
- Answer the phone according to brand and resort standards
- Exhibits excellent hospitality guest service skills and
demonstrates a strong attention to detail and follow up
- Performs all duties required of the front desk staff and
capable of assisting other property management and hotel staff, as
necessary, to include filling in other roles such as; concierge,
greeter, PBX, Guest Service Agent and any other assistance when
called upon
- Exhibits a professional demeanor through appearance and by
maintaining a positive attitude toward all employees, managers and
guests
- Anticipate guest' needs, respond promptly and acknowledge all
guests
- Develops a strong working relationship with co-workers and
managers throughout the property to ensure communication and
teamwork are at optimum levels
- Notifies manager or lead if any equipment is broken or supplies
are running low
- Practices safe work habits in all types of duties and with all
equipment
- Ensure the department leads the change in regard to recycling
efforts and environmental initiative.
- Complies with all Resort policies, procedures and standards of
operationQualifications:
- High School Diploma or Equivalent - required
- At least 1 year of experience in guest service - required
- Previous experience working front desk - preferred
- Good English communication skills - requiredBenefits include:
- Free Ski passes for employees and dependents
- Discount lift tickets for friends and family
- Free ski lessons
- Discounted lodging, food, gear and mountain shuttles
- Discounted bike haul & golf
- Medical, Dental, and Vision plans (full-time positions)
- 401(k) Retirement Plan
- Excellent training and professional developmentReach Your Peak
at Vail Resorts.As a community of adventurers and discoverers, Vail
Resorts delivers an experience of a lifetime to our guests and our
employees. Our team is made whole by the brave, passionate
individuals who ambitiously push boundaries and challenge the
status quo. Whether youre looking for seasonal work or the career
of a lifetime, join us today to reach your peak.
Vail Resorts is an equal opportunity employer. Qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, sexual orientation, gender
identity, disability, protected veteran status or any other status
protected by applicable law.Requisition ID 415310Required
Keywords: Vail Mountain, Reno , Front Desk Agent - Property Management - Full & Part Time - Year Round, Executive , Tahoe City, Nevada
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