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The Laughton Company - Insurance Account Manager

Company: Strategic HR Partners
Location: Reno
Posted on: May 15, 2022

Job Description:

of Job Functions and Responsibilities of the Insurance Account Manager

  • Identifying service problems, program trends, developing and delivering solutions to the client within time frames that meet & exceed the client's expectation.
  • Resolving account performance issues and developing meaningful action plans to improve performance.
  • Review benefits options and alternative options that become available each year with clients.
  • Research, prepare, negotiate and deliver client benefits analysis and renewal pricing to new and existing clients. Achieve renewal goals and attend renewal meetings for assigned accounts.
  • Liaising with carriers and vendors to check on the progress of existing cases.
  • Continually support the service needs of clients daily by answering benefit questions and obtaining solutions that arise with client billing, eligibility, enrollment and claims.
  • Keep clients apprised of new laws/regulations that affect their insurance plans.
  • Research and compile employee benefit information for WRAP documents to maintain company compliance.
  • Identify service problems, program trends, developing and delivering solutions to the client within time frames that meet and exceed the client's expectations.
  • Establish and maintain effective relationships with company owner/executive contacts authorized to make decisions through meetings, telephone calls, text messages and emails.
  • Assist with client Open Enrollment meetings and employee benefits communication. Prepare enrollment packets and materials for open enrollment presentations.
  • Set-up and coordinate new account implementation.
  • Propose and sell additional products and services.
  • Work as a liaison between company field operations, corporate divisions, assigned clients, carriers, brokers, agents and other representatives.
  • Resolve account performance issues and develop meaningful action plans to improve performance.
  • Develop mutually agreed upon key performance indicators with assigned accounts to monitor performance.
  • Manage and coordinate client audits and file transfers. ABOUT YOU You are passionate about the insurance industry and building long-lasting relationships with clients. Skills, Knowledge, and Abilities:
    • Account Management experience in the insurance industry.
    • Excellent customer service skills.
    • Successful track record in relationship management.
    • Ability to communicate using problem solving and critical thinking skills to meet customer needs.
    • Enthusiastic about the insurance role in providing businesses with products that match their company needs and goals.
    • Familiarity with insurance products and employee benefits terminology preferred.
    • Knowledge of brokerage, insurance, money management, estate planning, financial planning and/or retirement planning preferred.
    • Excellent verbal, written and interpersonal communication skills.
    • Attention to detail and ability to work under pressure.
    • Ability to manage multiple tasks and adapt to an ever-changing environment.
    • Strong computer skills with database management and Microsoft Office experience. Education, Licensing and Experience
      • Experience in employee benefits in the health and life industry, with an emphasis on customer service is a plus.
      • Associate/Bachelor's degree in related field or equivalent preferred.
      • Nevada Life and Health License (must be able to obtain). Insurance Account Manager


Keywords: Strategic HR Partners, Reno , The Laughton Company - Insurance Account Manager, Executive , Reno, Nevada

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