The Laughton Company - Insurance Account Manager
Company: Strategic HR Partners
Location: Reno
Posted on: May 15, 2022
Job Description:
of Job Functions and Responsibilities of the Insurance Account
Manager
- Identifying service problems, program trends, developing and
delivering solutions to the client within time frames that meet &
exceed the client's expectation.
- Resolving account performance issues and developing meaningful
action plans to improve performance.
- Review benefits options and alternative options that become
available each year with clients.
- Research, prepare, negotiate and deliver client benefits
analysis and renewal pricing to new and existing clients. Achieve
renewal goals and attend renewal meetings for assigned
accounts.
- Liaising with carriers and vendors to check on the progress of
existing cases.
- Continually support the service needs of clients daily by
answering benefit questions and obtaining solutions that arise with
client billing, eligibility, enrollment and claims.
- Keep clients apprised of new laws/regulations that affect their
insurance plans.
- Research and compile employee benefit information for WRAP
documents to maintain company compliance.
- Identify service problems, program trends, developing and
delivering solutions to the client within time frames that meet and
exceed the client's expectations.
- Establish and maintain effective relationships with company
owner/executive contacts authorized to make decisions through
meetings, telephone calls, text messages and emails.
- Assist with client Open Enrollment meetings and employee
benefits communication. Prepare enrollment packets and materials
for open enrollment presentations.
- Set-up and coordinate new account implementation.
- Propose and sell additional products and services.
- Work as a liaison between company field operations, corporate
divisions, assigned clients, carriers, brokers, agents and other
representatives.
- Resolve account performance issues and develop meaningful
action plans to improve performance.
- Develop mutually agreed upon key performance indicators with
assigned accounts to monitor performance.
- Manage and coordinate client audits and file transfers. ABOUT
YOU You are passionate about the insurance industry and building
long-lasting relationships with clients. Skills, Knowledge, and
Abilities:
- Account Management experience in the insurance industry.
- Excellent customer service skills.
- Successful track record in relationship management.
- Ability to communicate using problem solving and critical
thinking skills to meet customer needs.
- Enthusiastic about the insurance role in providing businesses
with products that match their company needs and goals.
- Familiarity with insurance products and employee benefits
terminology preferred.
- Knowledge of brokerage, insurance, money management, estate
planning, financial planning and/or retirement planning
preferred.
- Excellent verbal, written and interpersonal communication
skills.
- Attention to detail and ability to work under pressure.
- Ability to manage multiple tasks and adapt to an ever-changing
environment.
- Strong computer skills with database management and Microsoft
Office experience. Education, Licensing and Experience
- Experience in employee benefits in the health and life
industry, with an emphasis on customer service is a plus.
- Associate/Bachelor's degree in related field or equivalent
preferred.
- Nevada Life and Health License (must be able to obtain).
Insurance Account Manager
PI174125048
Keywords: Strategic HR Partners, Reno , The Laughton Company - Insurance Account Manager, Executive , Reno, Nevada
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