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Asst General Manager

Company: Hilton Grand Vacations
Location: South Lake Tahoe
Posted on: January 15, 2022

Job Description:

Job DescriptionAs an Asst General Manager, you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

  • Maintains product and service quality standards by conducting ongoing evaluations, investigating and resolving complaints, and initiating corrective action
  • Supervise resort operations performance through verification and analysis of guest happiness systems, daily, weekly and monthly financial reports, department operation efficiencies, and initiating appropriate action as the need arises
  • Assist the GM with the development of short and long term financials, operations plans and budgets for the resort, by department, which support the overall corporate objectives
  • Ensures that the established preventative maintenance program, protect the physical assets of the resort, is effective; oversees the efficient use of the maintenance software system and daily monitoring of work orders, response time and status of service
  • Monthly profit and loss analysis with team to plan strategies for those areas requiring improvement
  • Tour the property daily; perform regular daily room inspections to ensure superior quality
  • Work with yield management to increase room inventory, utilization, and revenue
  • Daily review of security and incident reports; use iTrak software for incident reporting
  • Maintain a positive working relationship with all business partners including marketing, concierge, inventory control, corporate support departments, and third party vendors
  • Maintain internal two-way interdepartmental communication
  • Develop and foster professional relationships with Members, Owners, and Guests to establish a climate of trust, confidence, and mutual respect
  • Actively participates in and supervises a comprehensive safety programWe offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!QualificationsWhat are we looking for?Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:Education
    • High School Diploma or equivalent.ExperienceA minimum of three (3) years of supervisory experience in the vacation ownership and/or hospitality field required.Supervisory responsibilitiesThis position spends the majority of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff. A portion may be spent performing individual tasks related similar to those performed by direct reports but primary duties are supervisory or organizational-goal related. Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates proven subject matter knowledge.Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance. Handles human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets. Exercises judgment within defined procedures and policies to determine appropriate action; develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goalsSpecific supervisory duties include:
      • Creates policies, procedures and manuals
      • Establishes objectives and goals for the team; plans, coordinates and supervises work flow
      • Assigns, monitors, and reviews work; evaluates team performance
      • Recruit, interview, train, coach and terminate
      • Approves time records and time off requests; submits payroll
      • Investigates and resolves concerns and complaints
      • Provide assistance and support; maintains a positive and professional working environmentLicense & certifications
        • CPR/AED Certification (Adult, Infant, and Child Rescue)
        • First Aid Certification
        • Driver's License (non-commercial) - must be state specificWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Hilton Grand Vacations, Reno , Asst General Manager, Executive , South Lake Tahoe, Nevada

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