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Chief Operating Officer

Company: Nevada Humane Society
Location: Reno
Posted on: January 15, 2022

Job Description:

Salary Range: $85,000.00 - $95,000.00 Salary/year Job Category: Executive Description If you are an animal welfare operations professional interested in expanding your impact by developing and supporting a shelter with regional influence, apply for the role of Chief Operating Officer with Nevada Humane Society . As a COO with NHS, your impact on animal welfare will grow through developing and building the community programs that make our organization a standout in animal welfare. Our dedication to the community is also reflected in our open-admissions philosophy, which means that as the COO, your day-to-day will encompass a variety of situations and encounters. But ultimately, whether it's the development or day-to-day, you'll have the support of a strong, tenured leadership team and a high-potential operations team. The Chief Operating Officer will use shelter data, assessments, and the NHS strategic plan to review and assess existing programs and policies to help lead the organization to the next level, develop strategies to synchronize operations across two facilities in neighboring counties with different operational models, and motivate and support a diverse staff to maximize the leadership potential of individual contributors to create the next generation of animal welfare professionals. Who You Are

  • A successful hire for this role will have demonstrated skills for utilizing shelter and animal care assessments and metrics to identify areas for improvement and growth but also recognizes that it takes the people who care for the animals and community to make that change happen.
  • They exemplify true leadership by being able to step out of doing day-to-day directing and leading of a business and stepping into directing, teaching, and coaching others. They will want to create trust in and remove roadblocks for direct and indirect reports alike and will utilize active listening and compassion while still holding staff accountable.
  • They are highly engaged with and internally motivated to research contemporary approaches to animal welfare and ready to optimize existing facilities and programs.
  • They are energized by considering new techniques and feedback when collaborating with leadership and management teams and external stakeholders, and they are comfortable seeking help when outside of their comfort zone and accepting when they are wrong.
  • Finally, they know that positivity inspires positivity and are ready to share an optimistic vision of the future even in the face of the day-to-day challenges encountered in animal welfare. Who We Are Nevada Humane Society is a well-respected organization with a venerable history of lifesaving in northern Nevada, committed to progressive programs and our lifesaving potential, and poised to further build our organization as a leader in animal welfare. We are a team that is committed to the mission and vision but are just as committed to humane treatment for people as we are for animals. Whether it's serving our external stakeholders through our open-admission and open adoptions policies or serving our internal stakeholders with our open door policy and commitment to compassionate leadership, our company culture works to recognize that it takes people to maintain our commitment to finding positive outcomes for all healthy, treatable animals. Our focus on our employees resulted in being a recognized as a NNHRA 2021 Best Places to Work Finalist, and we hope to continue this momentum to achieve winner status. About the Area NHS is located in Reno, Nevada, The Biggest Little City in the World, and boasts a vibrant arts and dining scene and year-round outdoor activities. The city is home to the University of Nevada, Reno-consistently ranked as a top-tier university-and the Reno Aces baseball team. A mere 45-minutes away is Lake Tahoe and some of the country's best ski resorts, as well as myriad recreation opportunities including hiking, biking, golfing, and boating. The area is also rapidly becoming a manufacturing and technology center with Apple, Switch, and Tesla all opening major facilities. The compensation range for this position is $85,000 to $95,000. We also offer up to $5000 relocation bonus plus a variety of standard benefits, of course, including:
    • medical, vision, and dental,
    • 401k,
    • PTO starting at three weeks a year,
    • and bonus potential. Select Essential Job Functions:
      • Oversee the day-to-day management of operations, programs, and services at NHS in Reno and Carson City locations, including animal care and clinics at both locations and field services in Carson City.
      • Perform regular, scheduled walk-throughs of both locations to ensure proper and timely care, cleaning, sanitation, feeding, and disposition of animals and to ensure that animals are moving through the system and are made available for adoption in a timely manner.
      • Periodically review and assess policies, processes, programs and work-particularly in light of developments in the animal welfare field-within the organization to make needed changes to meet the needs of the animals and the community.
      • Evaluate, develop, implement, manage, and monitor animal care and flow processes at both shelters and both clinics including, but not limited to, admissions, animal handling, disease control, feeding, health care, adoptions, transfers, foster care, and euthanasia.
      • Ensure high standards of care for both the physical and mental well-being of all animals in the care of NHS shelters and clinics by holding all team members accountable for quality of care.
      • Develop and implement a preventative maintenance program to ensure the timely repair and/or replacement of shelter and clinic spaces and equipment.
      • Provide and assign clear expectations and performance goals for managers and employees.
      • Work with the CEO and the executive team to cultivate and encourage community-engagement efforts including working with volunteers, rescue groups, other shelters, government agencies, private businesses, grant funding entities, other nonprofits, and the veterinary community.
      • Work effectively with NHS's contractual partners to regularly reevaluate procedures and relations: Washoe County Regional Animal Services and Carson City. Qualifications Minimum Qualifications: Education:
        • Some post-secondary education required
        • Bachelor's degree in Business or related field strongly preferred Experience:
          • Minimum of three (3) years of management experience, preferably in a senior leadership or management position overseeing 20+ employees, including supervising, hiring, and developing staff
          • Minimum or three (3) years of animal sheltering experience and a resulting knowledge of and familiarity with animal welfare issues and current best practices
          • Knowledge of animal management databases and animal welfare-related software solutions preferred
          • Knowledge of field services preferred Licenses:
            • Valid CA or NV Driver's license and ability to pass Nevada Humane Society Motor Vehicle Report criteria. Current auto insurance. - Location:
              • Located in or ability to relocate to Reno/Sparks/Carson City area. - Availability:
                • NHS is open to the public six days a week and operates all seven days of the week, as animals need daily care. Availability and a willingness to work a flexible schedule including on-call scheduling for emergencies and urgencies required. Select Knowledge, Skills, and Abilities:
                  • Outgoing, personable, patient, and professional, and able to work and communicate well with a variety of people.
                  • Knowledge of best practices of animal shelter operations and programs.
                  • Track record of successful day-to-day problem solving and decision making.
                  • Excellent written and oral communication skills.
                  • Successful track record of building and working as part of a team.
                  • Comfortable and proficient with computer technology, including Windows, Word, and Excel. Ease at working with databases. Knowledge of shelter management databases preferred.
                  • High-level of accuracy with data.
                  • Track record of successful long-term animal welfare program development.
                  • Strong organizational skills.
                  • Able to manage multiple tasks and to embrace change.
                  • Able to follow-through on tasks and meet deadlines.
                  • Demonstrate -compassion for people and animals, while enthusiastically supporting the organization's open-admissions and open-adoptions policies.
                  • Able to work with animals of unknown disposition and those who may exhibit medical and other problems, as well as aggressive tendencies.
                  • Maturity, good judgment, and a professional personal appearance.
                  • Professional demeanor even in stressful situations and to handle interactions, firmly when necessary, without becoming aggressive or unpleasant. Physical Requirements:
                    • Physical ability to walk and/or stand on your feet throughout a normal active workday.
                    • Physical ability to engage in repetitive motions of legs, arms, and hands, to hear, and to see.
                    • Physical ability to lift and move files up to 20 pounds.
                    • Allergic conditions, which would be aggravated when handling or working around animals, may be a disqualification. If this sounds like the role you are looking for, please review the full job description, duties, and qualifications on our and apply or contact our HR Manager at 775-856-2000 ext. 338.

Keywords: Nevada Humane Society, Reno , Chief Operating Officer, Executive , Reno, Nevada

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