Director of Slot Operations

Company: Grand Sierra Resort and Casino
Location: Reno
Posted on: November 22, 2021

Job Description:

POSITION SUMMARY: The successful candidate is responsible for directing slot operations through strategic planning and successful implementations of goals, objectives, and policies in accordance with company objectives and Nevada Gaming Control Board regulations. The Director Slot Operations directs and coordinates departmental operating activities to achieve optimum operating efficiencies and economies and maximize company revenues and profits. ESSENTIAL FUNCTIONS: * The Director of Slot Operations is responsible for the overall operation, planning and administration of the slot floor and all slots gaming activity in the casino. * Collaborates with executive management to plan the strategies, operational goals and budgets to support revenue growth and increased profit margins. * Responsible for leading and managing the department in a fashion commensurate with the Vision, Mission and Values of the organization while ensuring efficient and profitable operations. * Reviews daily and monthly Slot Data Systems reports, financial reports and budgets, providing written explanations for any unusual slot machine statistical fluctuations, guest service levels and general slot revenue performance, theoretical versus actual hold win percentages, and drop. * Analyzes and recommends changes to the participation footprint on the slot floor. * Develops and provides full ROI analysis when recommending new slot purchases. * Focuses on the development, implementation and continued improvement of GSR's number one priority, guest experience! * Partners with the Player Development team to establish and maintain contact with VIP guests. Participates in Special Events targeted at casino guests. * Works with the Marketing team to ensure that the strategic objectives align with both the overall business plan and the value proposition being presented to the market for GSR guests. * Reviews all slot machine promotions and provides input and suggestions to the Executive Director of Marketing for improvement. * Attends and participates in meetings in order to be informed of new rules, regulations and procedures. These meetings include but are not limited to, Monthly Compliance meetings, Monthly Financial Reviews, Weekly Casino Operations meetings. * Determines types, locations, denominations, and number of slot machines on the floor while merchandising the slot floor in an appealing manner. * Assures Slot Department is in compliance with federal currency transaction reporting requirements (Title 31) as well as all Minimum Internal Controls. * Maintains awareness of all Slot Department activity and monitors performance of Team Members, ensuring adherence to casino policies and procedures, and all regulations of the Gaming Control Board. * Ensures proper procedures are followed when slot machines are placed on or taken off the floor. * Maintains excellent relationships with vendors, staying informed of game and related product performance. Attends gaming shows and seminars as needed. * Ensures all slot machines are in good repair and in working order at all times. * Verifies weekly staffing schedules for the Slot Department personnel. * Develops and implements Slot Department policies and procedures to improve security and efficiency, and to safeguard assets. * Additional duties as assigned. EDUCATION AND /OR EXPERIENCE REQUIREMENTS: Bachelor's Degree in related field preferred and a minimum of 4 years of Manager-level experience in slot operations or a High School education with minimum 6 years' experience in slot operations with 3 years working experience in the technical aspect of slots. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): * Previous experience in Resort and Gaming Industry. * A valid Nevada Gaming License and Alcohol Awareness Card are required and must be obtained before entering this position. * Must successfully pass background check and drug screening. * Must be twenty-one (21) years of age. * Must be able to work holidays and weekends, as well as flexible shifts. * In addition to the performance of essential functions, this position may be required to perform a combination of supportive functions to be determined by Executive Leadership based upon the particular needs of other departments within the property. KNOWLEDGE OF: * Pertinent federal, state, and local laws, codes, and regulations and all NV Gaming Regulations * Player Tracking/Accounting system, floor coverage and margin control. Knowledge of Konami Synkros preferred. * Principles of supervision, training, and performance evaluation. * Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others. ABILITY TO: * Develop and administer goals, objectives, and procedures. * Select, supervise, train, and evaluate team members. * Make unpopular and/or difficult decisions that benefit the company in the short and long term. * Be a strategic, ethical, and effective motivator. * Forecast changes in the economic climate and/or profits and react accordingly. * Participate in the development and administration of goals, objectives, and procedures. * Interpret and explain policies and procedures. * Communicate clearly and concisely, both orally and in writing. * Establish and maintain effective working relationships with those contacted during work. * Interpret and apply federal, state, and local policies, laws, and regulations. SAFETY & REGULATIONS * Provide a safe environment for guests and team members. * Report all emergencies, suspicious persons or activities and hazardous conditions to supervisor, security, or safety personnel. * Abide by all State, Federal and Corporate liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests. * Abide by all State and Corporate regulations pertaining to the presence of minors in gaming areas.

Keywords: Grand Sierra Resort and Casino, Reno , Director of Slot Operations, Executive , Reno, Nevada