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Director of Operations- Ambulatory Services (25704)

Company: Barton HealthCare System
Location: South Lake Tahoe
Posted on: February 22, 2021

Job Description:

Career Opportunities: Director of Operations- Ambulatory Services (25704) Requisition ID--25704-----Posted--02/03/2021-----CA-----South Lake Tahoe-----Barton Memorial Hospital-----Management-----Full-Time Purpose Statement
Consistently Exceptional Care Barton Health is a not-for-profit, equal opportunity employer and does not discriminate on the basis of sex, age, religion, creed, national origin, race or handicap in its relationship with patients, visitors or employees. Mission
Barton Health is dedicated to the delivery of safe, high quality health care to community members and visitors. We are committed to compassionate, personalized, comprehensive and responsive treatment of all of our patients and other guests.
-- Nicotine Free Statement: To further our mission in providing quality, compassionate care to everyone, effective January 1, 2017, Barton Health will no longer hire individuals who use or test positive for nicotine. Barton Health promotes a healthy and safe environment for all Associates, Physicians, Volunteers, Patients, and Vistors. Therefore, all individuals whose pre-employment drug test results are positive for nicotine will have their job offer rescinded, and they will be disqualified from applying for employment for ninety (90) days from the date of the health screening.-- Job Function:-- Management -- Employment Type:-- Full-Time -- Job Shift:-- Day -- Summary of Position: The Director of Operations is accountable for leadership, direction and implementation of high performance operations of assigned department across Barton Health System designed to ensure an exceptional coordinated care experience, service and quality excellence, fiscal performance, major market expansion, continuous performance improvement, and management development. Working in collaboration with the Operations Managers and Medical Directors, the Director will lead the effort to standardize care delivery, expand service line and market reach, improve clinical quality and outcomes across the Region; reduce clinical and practice variation; improve operations and financial performance; and develop and implement key strategies included in the annual Barton Health goals and objectives. The Director will also partner with dyad physicians and lead the Operations Managers to focus on the following key responsibilities (highlighting a select few):

  • Transform delivery of clinical care - Develop and implement services and program strategies that provide an exceptional patient-centered experience by developing a seamless care delivery system and innovative care models to improve quality outcomes, reduce unnecessary clinical variation and improve coordination across the continuum.
  • Create alignment with physicians and clinicians - Create and implement internal and external provider alignment strategies that strengthen seamless and innovative care delivery and achieve the Quadruple Aim: improved quality, affordability, customer experience and work life balance of clinicians and staff.
  • Develop best-in-class operations that thrive in value-based reimbursement models including pay-for-performance, Medicare Shared Savings Program, full/partial risk and advance seamless and innovative care delivery by rewarding quality, care coordination and value.
  • Develop and implement program strategies to enhance access to care and improve health care by providing care across the continuum and reducing overall administrative expenses.
  • Grow to meet community needs - Create and implement strategies to serve more people throughout the continuum of care via appropriate growth and development of programs and services in existing and new markets. This includes potential pursuit and support of partnerships with other organizations. Qualifications Education:
    • Bachelor's Degree in medical management, business administration, health administration or commensurate professional experience.
    • Master's Degree in medical management, business administration, health administration, or related field strongly preferred. Experience:
      • Minimum of 5 years of Director level e xperience in an Integrated Healthcare Delivery System; specifically, medical group operations leadership or medical foundation or a combination of the two
      • Minimum of 3 years of Director level experience in an accountable care organization and/or independent physician association and/or management services organization
      • Minimum of 5 years of experience within financial, business development, complex project management, marketing, analytical, team building and collaborative working skills
      • Breadth of experiences encompassing knowledge of medical group AND managed care operations to demonstrate understanding of a value-based, clinically integrated delivery system
      • Experience managing multiple, large-scale, complex projects including service line development and major market expansion
      • Experience managing 100+ physicians in multiple medical group practices across a broad geographic region Knowledge/Skills/Abilities:
        • Must possess Strategic Planning, Business Development, and Operations background.
        • Must have advanced knowledge of service line development and market expansion
        • Must be a team player with strong interpersonal and communication skills; track record of developing collaborative and effective working relationships with physicians, clinicians, management, colleagues and peers; ability to motivate, lead and influence others to successfully implement key operational and clinical improvements, strategies and tactics.
        • Advanced problem-solving skills with a strong ability to conduct strategic analysis, inclusive of the development of financial models and internal/external research to support business decisions. Advanced computer skills to present information in a meaningful manner.
        • Strong understanding and knowledge of emerging health care trends, market and technology trends, including influencing growth, utilization and delivery of services across the care continuum including population health and wellness.
        • Advanced communication and interpersonal skills that enable comfortable interaction with senior leaders, physicians, peers, employees, community sectors and outside vendors.
        • Leadership skills including ability to prioritize and organize work; flexibility and agility to process information and adapt quickly to a changing healthcare environment; create goals and accountability; lead projects from concept to implementation; and achieve results. Strong ability to organize and prioritize in a fast-paced, rapidly changing environment with success at simultaneously managing a variety of complex projects.
        • Must be able to assume a high degree of independent functioning, demonstrating prudent decision making, autonomy and flexibility.
        • Self-motivated individual with ability to independently judge, prioritize and accomplish major job duties and responsibilities as assigned by or surfaced to, the reporting executive.
        • Prior success in treating all information and data within the scope of the position with appropriate confidentiality and security. Certifications/Memberships/Licensure:
          • Lean Healthcare Certification from accredited and nationally recognized program within 12 months of appointment
          • Member of the Medical Group Management Association (MGMA), America's Physician Groups, American Medical Group Management Association, American College of Healthcare Executives (ACHE), or other professional organizations related to healthcare management Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
            • While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear.
            • The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
            • The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
            • Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
            • The employee must occasionally lift and/or move up to 25 pounds. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
              • Routine Hospital/Healthcare & Office/Administrative conditions.
              • Contact with patients and guests under a wide variety of circumstances.
              • Regularly exposed to the risk of bloodborne diseases.
              • Exposure to infections and contagious disease.
              • Exposed to hazardous anesthetic agents, body fluids and waste.
              • Subject to hazards of flammable and explosive gases.
              • Subject to varying and unpredictable situations, including the handling of emergency or crisis situations.
              • Subject to pressure due to irregular hours, frequent interruptions and stressful situations due to multiple demands.
              • Occasional travel to various health system locations. Essential Functions
                • Provide consistently exceptional care at all times.
                • At the direction of the reporting executive and in collaboration with physician, operational leadership and other key stakeholders, successfully implements primary and secondary service area growth plan including distribution of clinical services, market-specific growth plans, capital planning and resource allocation across the continuum
                • At the direction of the reporting executive implements a physician alignment and growth plan including Barton Health affiliates and community physicians which may reside in medical foundations, medical groups, IPAs, and independent practices
                • At the direction of the reporting executive, maintains and reports out monthly a balanced scorecard to monitor and measure key performance goals and outcomes, including Triple Aim goals, program growth, physician alignment, financial performance and other goals that may be established. Align department goals with organizational strategies and other applicable metrics.
                • Plans, organizes and manages the operations and activities through the Operations Managers, ensuring objectives are planned and met for future grown in alignment with the Barton Health vision, mission and values; provides financial and management expertise to ensure that all patients receive high quality, affordable and efficient care; responsible for organizing systems and overseeing the Operations Managers' day to day activities related to access, efficiency, productivity, service excellence, safety, quality, health and wellness, scheduling, billing and communication
                • Directly manages operations of the Barton Health Call Center including employee oversight, IT collaboration, training and education and actively seeks process improvement opportunities for the call center.
                • Directly manages the Heavenly, Kirkwood and Sierra at Tahoe ski clinics including opening process, closing process, hiring, coaching, on boarding and disciplinary actions if needed.
                • Manages the Ambulatory Nurse Manager who oversees clinical process in the ambulatory arena including all COVID-19 clinics, testing and triage line.
                • Works across the operational continuum to systematize processes that ensure high performance in patient experience, limits variability, improves access, quality, service and operational excellence
                • Provides overall leadership and accountability for both the Patient Centered Medical Home and Wellness and Health Promotion Accreditations (NCQA) ensuring effective implementation and maintenance of concepts, principles and processes across the continuum with special attention to evidence-based care delivery in an integrated and team-based context
                • Develops and leads a Lean Healthcare task force that engages front line employees along-side physicians/clinicians ensuring the right operational change occurs in the right place to reduce waste while ensuring patient centeredness and operational excellence
                • Leads the Operations Managers, in collaboration with Human Resources, in developing a system of clinical and professional career ladders instilling professional and practice standards that maximize highest scope and reduces variability between clinical practice or administrative practice as well as continuity of support provided internally or externally
                • In collaboration with marketing, establish priorities for program marketing development and outreach designed to support growth
                • Collaborate with operating teams and clinical leaders to assure the effective and efficient delivery of services including patient throughput, patient experience, physician and employee engagement and satisfaction, quality outcomes, workforce planning, and standardization
                • Develop and oversee assigned operating and capital budgets including monthly variance reporting; ensure that actuals meet or exceed budget
                • Monthly operations meetings
                • Meets with the Medical Directors (dyad partners) to review clinic performance and jointly prepare agenda for:
                  • Establishes and leads alongside Medical Director monthly operations meetings designed to share organizational objectives, engage physicians in identifying and prioritizing areas of opportunity, review monthly operating reports, distribute applicable dashboards (operations, physician, etc.), surface concerns and identify high performance to share across the continuum. Medical Directors have very active involvement in leading the discussion
                  • Meets with Operations Managers to review operations' performance and jointly prepare agenda for:
                    • Establishes and leads monthly staff meetings for the purposes of reviewing organizational objectives, operational performance (monthly operating report), review physician needs to enhance clinic/operation performance, surface concerns and identify best practice to share across the continuum. Engages Operations Managers in reporting out on high level projects, appropriate financial performance, quality, patient experience and other topics that are specific to the Operations Managers' area of responsibility
                    • Represent the Division on assigned committees, task forces, projects, etc. to formulate strategies and tactics to achieve identified goals and objectives
                    • Identifies patient and family needs of the populations served; recommends and/or develops new programs and services to meet those needs; assures that age specific equipment, supplies and educational resources are available for assigned units/services.
                    • Completes ongoing timely management performance evaluations and evaluates for professional growth; ensures that managers understand roles and responsibilities and maintain high performance standards. Creates development plans when opportunity for improvement is identified. Maintains a culture of accountability and addresses any performance issues as needed. Works with operations management team to promote a Just Culture for employees.
                    • Participates in and/or chairs committees, work groups, and meetings as appropriate.
                    • Participates in organizational strategic planning as appropriate and facilitates strategic planning for all assigned departments as needed.
                    • Develops business plans and corresponding financial analyses for new or revised businesses/service lines
                    • Promotes excellence in customer service, following up timely with all customers including patients, physicians, staff and vendors, ensuring issues have been satisfactorily handled. Collaborates to maintain a focus on providing high performing services.
                    • Demonstrates effective communication, conflict resolution, consultation, negotiation and collaboration skills; provides coaching, mentoring, support and consultation to managers, colleagues, and staff; serves as a role model in professional behavior and leadership skills, problem-solving ability and interpersonal skills.
                    • Has extensive knowledge of all professional and regulatory standards that apply to all departmental activities. Ensures ongoing departmental compliance with regulatory standards. Develops and implements corrective action when deficiencies are identified.
                    • Responds to the needs of the department by performing other duties, as necessary. Purpose Statement
                      Consistently Exceptional Care Mission
                      Barton Health is dedicated to the delivery of safe, high quality health care to community members and visitors. We are committed to compassionate, personalized, comprehensive and responsive treatment of all of our patients and other guests. Values/Standards Barton Health commits to integrity, collaboration and excellence through the practice of our four Service Standards:
                      • Safety
                      • Respect
                      • Image Barton Health is a not-for-profit, equal opportunity employer and does not discriminate on the basis of sex, age, religion, creed, national origin, race or handicap in its relationship with patients, visitors or employees.

Keywords: Barton HealthCare System, Reno , Director of Operations- Ambulatory Services (25704), Executive , South Lake Tahoe, Nevada

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