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Customer Success Manager

Company: Rehearsal VRP
Location: Reno
Posted on: February 22, 2021

Job Description:

We are seeking a highly motivated and driven Customer Success Manager with the ability to grow long standing
relationships with customers. You will be responsible for customer success and retention needs for new and
existing customers and have the opportunity to work independently toward personal goals while being part of a team. What you'll be doing: Rehearsal Customer Success Manager will be part of our Customer Success team and will support best practices for
product adoption, training and support to our customers to ensure their continued use and success of the Rehearsal
Platform. The Customer Success Manager will also create, deliver and maintain training assets for the benefit of customers. This is a great role for someone that has a passion for learning and educating, with the right service and technical skills
to become a trusted partner to our customers. The role provides a great opportunity to become a thought leader and help design
new innovative ways to drive customer success.

  • Work with Customers, Implementation and Account Executives to identify and understand customer requirements that need to be addressed in customer management
  • Create, deliver and maintain training materials as needed for customers
  • Handle support cases, managing any questions, issues, and other items for follow-up
  • Create and lead web-based training sessions for customers and partners on the Rehearsal product and integrations
  • Assist in developing and maintaining customer-facing and internal training collateral, including documentation and online materials
  • Work to develop content and content management/processes for our customers as needed
  • Consistently work towards our goal of increasing our customers' satisfaction level and providing a support experience that is world class
  • Help improve customer product knowledge and offer guidance on best practices to ensure adoption and success
  • Build relationships with other departments and work together to solve problems and make improvements
  • Provide mentoring and training to team members and proactively share knowledge and disseminate information on a local and global basis
  • Identify and make recommendations to improve the customer lifecycle experience both with our services and processes
  • Actively take part in and complete chosen and assigned tasks, goals and projects
  • Be a team player in a flat-structured, highly collaborative environment
  • Work independently to problem solve and troubleshoot customer challenges quickly, escalating where required Requirements:
    • Experience in a customer facing role, preferably supporting software solutions
    • Proficient in computers and comfortable with technology Equal Opportunity Statement We aim to build an inclusive workforce. If you're passionate about a role, but do not meet 100% of the qualifications listed, we still encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
      • Exceptional medical, dental, and vision benefits
      • Flexible work and vacation schedules
      • Competitive compensation
      • Company bonding events throughout the year
      • Open and spacious office located in the heart of Reno, NV
      • Meaningfully contribute to a compelling vision In order to comply with international data protection laws, we ask you to review the key points below of our Privacy Policy. To continue using our website, you need to select your preferences and click "Save". You can read more about our privacy policy. We document your agreement and you can opt out by going to our privacy policy and clicking on the widget.
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Keywords: Rehearsal VRP, Reno , Customer Success Manager, Executive , Reno, Nevada

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