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Sr. Account Manager - Reno

Company: The Jay Group
Location: Reno
Posted on: February 22, 2021

Job Description:

Jay Group's Reno, NV site is growing and we have--a great opportunity for a Sr. Account Manager to join our team. This individual is someone who has previous experience with e-commerce account management and who enjoys providing an outstanding level of customer satisfaction. Jay Group is a leading 3PL company based in Lancaster PA providing ecommerce order fulfillment to high-growth startups and Fortunate 500 companies. This position is responsible to work with multiple e-commerce clients: Responsibilities include, but are not limited to:

  • Responsible for the execution of the project from initial job meeting to the completion of the project to achieve mutually agreed upon expectations
  • Expeditiously responds to client service issues, determines the source, effectively resolves the issue by investigating all possible processes to achieve client satisfaction.
  • Build strong relationships internally and externally to guarantee the success of the clients projects.
  • Respond to client's requests and issues to achieve client satisfaction.
  • Develop job procedures to standardize project operations.
  • Ability to recognize opportunities to provide additional value to the client.
  • Perform general project administration, i.e. report generation, order processing, daily KPIs, end of month billing and reports, etc. A great benefit package is available at 90 days of employment: Medical/Prescription Drug (Blue Cross/Shield), Dental (Delta Dental), Vision (Vision Benefits of America), Short Term Disability, and Voluntary Life Insurance for you and your dependents. Company paid Long Term Disability and 1xsalary + $10,000 in Life Insurance. We have partnered with Fidelity to offer our employees a great 401K plan. At 6 months of employment you can enroll and the company will provide a discretionary match. Paid vacation available at 90 days! Jay Group's Core Values:
    • Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees
    • Always in Beta: We have a relentless drive to innovate, simplify and continually improve
    • We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed
    • Built on Trust: We live our legacy of being open, honest, ethical and genuine Qualifications
      • Previous college or business school degree and/or account management with logistics experience required.
      • Must have professional oral and written communication skills.
      • Excellent problem solving skills,
      • Ability to multi-task to meet tight deadlines.
      • Have business intelligence skills.
      • Proficient knowledge of Microsoft Word, Excel, Outlook and PowerPoint are required
      • Previous experience working in an AS400 environment is preferred.
      • Experience in an e-commerce/fulfillment account management position is strongly preferred

Keywords: The Jay Group, Reno , Sr. Account Manager - Reno, Executive , Reno, Nevada

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