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Tech Support Engineer (SaaS)

Company: ClearCapital.com, Inc.
Location: Reno
Posted on: December 8, 2018

Job Description:

The Technical Solutions Engineer will provide SaaS platform support to Clear Capital's external clients. You will work closely with DevOps, DBAs and Engineering as a first responder with a goal of handling 80% of production incidents before escalation to Engineering. Primary Duties and Responsibilities * Provide SaaS application support and ticket management by working closely with DevOps, Technical Project Managers and Product Owners * Test various systems for performance and tuning Required Job Related Skills and Experience * Minimum of three (3) years administration, help desk, implementation, desktop support, and troubleshooting experience * Basic Linux troubleshooting experience * Bash and/or Python scripting * Resolve and/or escalate code issues * Root cause analysis * Previous experience with API's and XML a plus * Functional knowledge of major internet browsers and their developer tools Additional Qualifications * Experience with ticketing systems such as Zendesk or ServiceNow * Web Development experience a plus * Ability to assess a problem and to coordinate and execute solutions * Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously * Strong analytical skills * Strong and mature verbal and written communication skills * Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously * Ability to work independently * Handle frequent interruptions and shifting priorities * Ability to work on-call on a rotational basis * All functions performed consistently, accurately and in a timely manner * Confidentiality maintained at all times * Interact efficiently, cooperatively and professionally with all Clear Capital team members CLEAR CAPITAL 101 Since its launch in 2001, Clear Capital continues to solidify its place as a leading provider of Real Estate valuation data and technology for banks, lenders and sizeable investors. Clear Capital?one of the leading real estate technology, data & analytics providers?places each customer's financial future in their own hands by providing the most clear, transparent and trusted data to ensure the mortgage finance industry can make healthy and sound decisions. To all recruitment agencies: Clear Capital does not accept agency resumes. Please do not forward resumes to our jobs alias, Clear Capital employees or any other company location. Clear Capital is not responsible for any fees related to unsolicited resumes. Compensation Salary commensurate with experience Clear Capital is an equal opportunity employerSDL2017

Keywords: ClearCapital.com, Inc., Reno , Tech Support Engineer (SaaS), Engineering , Reno, Nevada

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