Company: Hilton Grand Vacations
Location: South Lake Tahoe
Posted on: January 15, 2022
Job Description There's something truly outstanding about Hilton
Grand Vacations. The foundation of our culture has been about
building memorable experiences and making a positive impact within
our industry and the communities in which we live and work. Our
Team Members are the driving force behind these efforts. It is
their talent, passion, and dedication to our brand that has fueled
the success of Hilton Grand Vacations! What will I be doing? As a
Marketing -Supervisor, you will be responsible for all aspects of
the Marketing Department including coaching, training, and
monitoring calls, and Show % of marketing Representatives to
increase efficiency and ensure outstanding customer service for all
of our customers.
Assist marketing Representatives with day-to-day activities and
provide them with guidance and motivation. Train, track daily
production & attendance, coach and performance manage team
according to production standards. Handle all Cancel/Save requests
whether via written correspondence or phone.
Take over escalated guest calls to fix issues and provide guest
Manage revenue by making sure the proper fees are being charged
consistently including upgrades, 45 day and change fee's, and all
holiday and extra night charges when applicable
Monitor and give feedback on phone calls of marketing reps.
Assist with team payroll, performance manage missed pushes, pay
Create monthly strategies to accomplish monthly goals
Monitor and maintain the lead distribution, track our show %, and
follow up on any tour related special projects.
Ensure the privacy and security of confidential information about
guests and team members alike.
Maintain an upbeat, positive and motivated demeanor especially when
interacting with HGV guests, coworkers, and managers.
Team Member is responsible for any other duties as assigned by
management based on business needs.
Qualifications What are we looking for?
High School Diploma or GED
Microsoft Office experience
Minimum of 1 year supervisor experience
Must be able to work variable schedule, including evenings and
weekends base on business needs
Customer Service experience
Why do Team Members Like Working for us:
Our Mission and Values
Internal growth opportunities
We provide paid training
Consistent day-to-day responsibilities
Being part of an industry leader in the hospitality field
We are an equal opportunity employer and value diversity at our
company. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us to request accommodation.
Keywords: Hilton Grand Vacations, Reno , Supervisor Marketing, Advertising , South Lake Tahoe, Nevada
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