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Supervisor Marketing

Company: Hilton Grand Vacations
Location: South Lake Tahoe
Posted on: January 15, 2022

Job Description:

Job Description There's something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations! What will I be doing? As a Marketing -Supervisor, you will be responsible for all aspects of the Marketing Department including coaching, training, and monitoring calls, and Show % of marketing Representatives to increase efficiency and ensure outstanding customer service for all of our customers.
Assist marketing Representatives with day-to-day activities and provide them with guidance and motivation. Train, track daily production & attendance, coach and performance manage team according to production standards. Handle all Cancel/Save requests whether via written correspondence or phone.
Take over escalated guest calls to fix issues and provide guest satisfaction
Manage revenue by making sure the proper fees are being charged consistently including upgrades, 45 day and change fee's, and all holiday and extra night charges when applicable
Monitor and give feedback on phone calls of marketing reps.
Assist with team payroll, performance manage missed pushes, pay corrections, etc.
Create monthly strategies to accomplish monthly goals
Monitor and maintain the lead distribution, track our show %, and follow up on any tour related special projects.
Ensure the privacy and security of confidential information about guests and team members alike.
Maintain an upbeat, positive and motivated demeanor especially when interacting with HGV guests, coworkers, and managers.
Team Member is responsible for any other duties as assigned by management based on business needs.
Qualifications What are we looking for?
High School Diploma or GED
Microsoft Office experience
Minimum of 1 year supervisor experience
Must be able to work variable schedule, including evenings and weekends base on business needs
Customer Service experience
Why do Team Members Like Working for us:
Our Mission and Values
Internal growth opportunities
We provide paid training
Consistent day-to-day responsibilities
Being part of an industry leader in the hospitality field
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Hilton Grand Vacations, Reno , Supervisor Marketing, Advertising , South Lake Tahoe, Nevada

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