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Customer Service Admin - Part Time

Company: Oak Harbor Freight Lines
Location: Reno
Posted on: January 13, 2019

Job Description:

Jan 03, 2019 - Ending Date: Jul 03, 2019 Provide the highest level of front-line customer service to Oak Harbor Freight Lines internal and external customers. Provide troubleshooting, shipment tracking, and problem resolution to our customers on multiple levels. Essential Duties and Responsibilities: Provide prompt customer support by listening to customers and responding in a way that resolves their questions and problems and meets or exceeds their expectations. Answer inbound calls in a professional and courteous manner, and provide customer service and order management to OHFL customers, drivers and internal sales force. Trace freight and use troubleshooting skills to track down location of freight that is lost, late, misdirected, etc. Complete dispatch pick-up calls communicating directly with customers to schedule and arrange for freight arrival according to customer requirements. Work closely with customers to develop positive working relationships and to expand freight opportunities wherever possible. Using OHFL systems, enter data into computer system and use information to answer questions and problems as they arise. General Office Duties Experience, Skills and Qualifications: 1-2 years experience in a role requiring extensive customer interaction. Demonstrated ability to work with challenging or difficult customer situations and resolve issues successfully. Excellent communication skills, both written and oral. Strong PC proficiency and experience using MS Office products. AS400 experience preferred but not required. Strong attention to detail and demonstrated ability to organize multiple priorities and projects simultaneously Demonstrated ability to organize multiple priorities and projects simultaneously. H.S. diploma or GED/equivalent. Customer Service Admin - Part Time Reno OHFL is an Equal Opportunity Employer

Keywords: Oak Harbor Freight Lines, Reno , Customer Service Admin - Part Time, Administration, Clerical , Reno, Nevada

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