Administrative Customer Service Representative

Company: Clark Pest Control
Location: Reno
Posted on: January 15, 2020

Job Description:

Major Areas of Responsibility With the general direction of the Branch Manager and Office Supervisor, the Administrative Customer Service Representative is responsible for a variety of duties, including but not limited to:

• Answering telephones and directing persons and/or telephone calls to the appropriate department or person.
• Providing information about products and services over the phone.
• Resolving customer complaints.
• Receiving and delivering messages verbally and/or in writing.
• Scheduling WDO inspections and/or pest control jobs.
• Entering work orders.
• Collecting past-due receivables.
• Compiling data, scanning, and filing.
• Typing termite reports and Notice of Work Completion and/or Exclusion.
• Generating wdo diagrams on Microsoft Vizio.
• Uploading termite transaction to the State of California; pouch original to Safety/Risk Department.
• Operating computers, electronic calculators, fax machines, copiers and any other equipment used to affect the efficient, timely operation of the branch. Required Knowledge, Skills, and Abilities
  • Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance.
  • Interpersonal Skills - Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting; Keep emotions under control.
  • Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions.
  • Written Communication - Write clearly and informatively; Edit work for spelling and grammar; Present numerical data effectively; Able to read and interpret written information.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money.
  • To perform this job successfully, an individual should have knowledge of the Microsoft Office Suite: Word, Excel, and Outlook. Job Requirements
    • Must pass a pre-employment drug test and background check before beginning work.
    • May be required to work overtime and/or on Saturdays.
    • Must speak and write clearly and effectively in English, and dress in a manner suited to a professional office.
    • A pleasant personality, good interpersonal skills and the ability to deal positively with our customers and with other employees, occasionally under stressful conditions, is a prime requisite.
    • A valid California driver's license and a DMV printout must be on file before operating a company vehicle.
    • Each employee must obey safety instructions, rules, policy and procedures and use provided and installed safety devices and safety equipment.
    • An employee is responsible for notifying his/her immediate supervisor of a violation or deficiency in safe and healthful working conditions.
    • Must demonstrate good attendance/punctuality; Be consistently at work and on time; Arrive at meetings and appointments on time. Education and Specifications
      • High school diploma or general education degree (GED) is preferred. Physical Demands
        • May be asked to lift heavy objects or clean dishes and perform general maintenance, such as empty the trash or sweep floors, as part of an employee rotation.
        • The employee may occasionally lift and/or move up to 25 pounds.
        • While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
        • The employee is occasionally required to stand, walk and stoop, kneel, or crouch.
        • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
        • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment
          • Work is generally performed within an office setting with climate controlled temperature, adequate lighting and minimal health/safety hazard potential.
          • The noise level in the work environment is usually quiet to moderate as a result of ringing phones, fax machines, and other standard office equipment.
          • Toxic chemicals are stored on-site but physical contact by administrative staff personnel is not required and the danger of exposure is minimal.
          • While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles.
          • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
          • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To apply please email:

Keywords: Clark Pest Control, Reno , Administrative Customer Service Representative, Administration, Clerical , Reno, Nevada