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Inbound Billing- Customer Service Representative -Minden NV

Company: Optimumcx Customer Experience Solutions
Location: Minden
Posted on: November 22, 2021

Job Description:

DescriptionYou must be a resident of Nevada to be considered. Compensation: $13 per hour.This exciting work at home job is a direct hire opportunity with OptimumCX LLC. Please pay close attention to the technolgy and environment requirements for this position. The ideal candidate for this exciting work from home opportunity will demonstrate extensive knowledge in professional customer service and have excellent written and verbal communication skills. Billing specialists will be participating in paid, virtual training from home. In this role, the billing specialist should be disciplined and strongly self-motivated to take great care of the customers and resolve their needs.Our Primary Calls Consist OfThe primary role of the Inbound Billing Specialist is supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources and customers from across the United States.Billing: Customer calls consist of a variety of questions regarding their current products and if they have coverage. Agents will utilize the systems available to access and determine if the customer is current on their coverage, if their credit card is updated, if they are an ACH or Echeck customer to verify if we have received their payments. Agents are expected to review the account, answer the customers questions.Customer Service: Customer calls consist of general questions regarding their current products, coverage amounts, differences between their products. Agents are expected to review the account and answer the customers questions.RequirementsMust be at least 18 years of ageMust have a HS Diploma/GEDMust reside in the state of NevadaMust be able to pass a background checkA quiet workspace, ergonomic chair and deskReliable internet connection with a minimum of 50 Mbps download/15 Mbps upload speed Must be able to type a minimum of 25 WPMSelf-motivated/Self-disciplinedStrong Work EthicProfessional DemeanorComputer SkillsDetail OrientedStrong communication skills both verbal and writtenTechnology Requirements: Below are the necessary computer requirements. Please do not apply unless all requirements have been metDirect Ethernet connectionConsistent 50/10 Mbps Internet connectionTwo monitors - a television screen will work as a 2nd monitor Ergonomic keyboard and mouseWebcam Headset - Must have noise cancellation and a mute button BenefitsFull time work hoursPaid trainingAdvancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positionsBenefits offered after completion of 60 consecutive workdaysPTO Accruals day oneby Jobble

Keywords: Optimumcx Customer Experience Solutions, Reno , Inbound Billing- Customer Service Representative -Minden NV, Accounting, Auditing , Minden, Nevada

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