Controller-Rooms - The Ritz-Carlton, Lake Tahoe - (20052945)
Company: Marriott International, Inc.
Posted on: November 22, 2020
Controller-Rooms At more than 80 award-winning properties
worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences
so exceptional that long after a guest stays with us, the
experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury
service the world over. We invite you to explore The Ritz-Carlton.
The Ritz-Carlton, Lake Tahoe, located at 13031 Ritz-Carlton
Highlands Court, Truckee, California, 96161 currently has the
following opportunity: Controller-Rooms(20052945) : Assign room
according to guest request and preferences whenever possible.
Pre-register designated guests and prepare key packets. Organize
and coordinate check-in/pre-registration procedures for arriving
groups. Review/Track/Accommodate requests for room/check-out
changes when possible; communicate status to appropriate staff.
Confirm reservations and cancellations. Review out-of-order rooms
daily. Ensure rates match market codes and document exceptions.
Verify and adjust billing for guests. File guest paperwork or
documentation. Set up/process all guest check-ins/check-outs.
Activate room keys. Secure valid payment. Identify any
over-commitments. Perform duplicate reservation checks; block
rooms. Run daily reports. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Receive,
record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests'' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and
review written documents accurately and completely; answer
telephones using appropriate etiquette. Coordinate tasks and work
with other departments. Serve as a departmental role model. Develop
and maintain positive working relationships with others; support
team to reach common goals. Comply with quality assurance
standards. Stand, sit, or walk for an extended period of time.
Enter and locate information using computers and/or POS systems.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors. We invite you to learn more
about this position and apply
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton
Ladies and Gentlemen. The Art and Soul of Hospitality. Additional
Location - South Lake Tahoe, California; Truckee, California;
Carson City, Nevada; Reno, Nevada The Ritz-Carlton is an equal
opportunity employer committed to hiring a diverse workforce and
sustaining an inclusive culture. The Ritz-Carlton does not
discriminate on the basis of disability, veteran status or any
other basis protected under federal, state or local laws.
Keywords: Marriott International, Inc., Reno , Controller-Rooms - The Ritz-Carlton, Lake Tahoe - (20052945), Accounting, Auditing , Reno, Nevada
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