Automotive Customer Support Specialist
Company: Dorman Products
Location: Reno
Posted on: May 9, 2024
|
|
Job Description:
As a Automotive Tech Support Rep for Dorman Products at our
Powertrain Industries location, you will beresponsible for the
complete handling of customer orders and answering technical
questions.
PRIMARY DUTIES:
* Fulfill promises made to customers 100% of the time or notify
them of changes
* Pro-actively track customer orders to ensure on-time shipping
* Handle arrangements for shipment of product
* Answer phones providing feedback to customers as requested
* Tech line phone support including quality control follow up
* Work with material and production groups as needed to alert
customers of potential backorders
* Ability to learn products, multiple systems and customer
portals
* Maintain accurate work Instructions as customer requirements or
processes change
* Other duties as assigned
QUALIFICATIONS / EDUCATION / EXPERIENCE:
* High School Diploma or equivalent
*Have general automotive parts experience
* Have good organizational skills
* Maintain a positive and professional demeanor
* Ability to handle complaints regarding unpleasant situations or
conflicts
* Ability to multi-task with attention to detail
* Customer Service experience in an automotive or manufacturing
environment desired
* Proficiency in Microsoft Office and familiarity with Google
Docs
* ERP/MRP experience in a manufacturing environment desired
Nearest Major Market: Reno
Nearest Secondary Market: Tahoe
Job Segment:
ERP, QC, Automotive, Customer Service, Technology, Quality
Keywords: Dorman Products, Reno , Automotive Customer Support Specialist, Other , Reno, Nevada
Click
here to apply!
|